Regulated firms can now complete tasks online that were previously managed via post, email or in some cases via returns. This will enable faster responses to applications and submissions, as well as giving regulated firms access to live information.
Regulated firms can also retrieve certain documents from the portal and act as a secure exchange document system between the GFSC and them.
- The portal is available to all regulated firms and allows them to:
- Submit annual returns and accounts
- Submit applications (to be rolled out during 2023)
- Record charges (Partial availability)
- Register changes to a regulated firms addresses
- Retrieve recent regulated firms documents
Regulated firm administrators will receive information on the portal in the post prior to their annual return submission deadlines after which all will be managed online.
The aim of the portal is to make it easier for regulated firms to work with us. We will continue to gather feedback and improve the service over the coming weeks and months.
GFSC Portal FAQs
I am experiencing difficulties opening the Portal site. Can you help ?
- try another browser
- try another PC
- Where are you accessing the site from? (i.e. location they are currently based)
- Ensure there is no ‘www’ infront of portal.fsc.gi. your link should read https://portal.fsc.gi
What can an Administrator, a Preparer and an Approver do?
Do I require 2 different portal accounts for my 2 firms?
A user may have access to multiple firms from one portal account (using the same login credentials), with different roles for each firm.
E.g: John could have access to Bank X as an approver and Bank Y as a preparer.
Return Submissions FAQs
What do the different icons on the Returns submission log table mean?
Return is completed and ready to be signed-off by an approver.
Return is still in progress and not all mandatory fields have been completed.
I am an administrator and cannot view the Return. Why?
As an administrator, it is not possible to view, fill in or sign-off the Return.
What is the process to sign-off the Return?
2 Approvers (2 Regulated Indviduals) need to sign off the completed Return.
Once one approver has signed off the completed return, all other approvers will be notified immediately via an automated email. Once a 2nd approver has signed off, the return will be automatically submitted to the GFSC, and all approvers will be notified.
How do I sign-off the Return as an Approver?
Simply click on the signature icon on the returns submission log table and this will automatically sign-off the return.
What is the process for saving my Return so that I can resume working on it tomorrow?
The Return is automatically saved, you can close the return and get back to the same point where you left off.
What is the meaning of the percentage displayed on the top right corner of the Return?
The Percentage represents a progress icon, to determine how much of the Return has been completed.
Can I make changes to my submitted Return?
If you have already signed off and submitted a return but wish to make changes both signatories will need to revoke their signature so it will become editable again. The sign off process will need to be repeated.
However, if the due date has passed, it will not be possible to revoke the sign off.
I am an Administrator and a Preparer but cannot upload documents. Why ?
Only approvers can view and upload documents to the portal.
Would the portal replace INVOKE?
The portal will not be replacing Invoke nor will it affect Invoke.
Do I need to have the two-step verification enabled on settings?
Yes, in order to have full access to the portal, you must have the two-step verification enabled. If you deactivate it, your access to the portal will become limited.
What should I do if none of the above questions resolve my issue?
Please reach out to your supvervisor for further assistance.