The FSC is committed to publishing a set of service level standards and its adherence to the same as part of its transparency obligations.
| Q1/2011 | Q2/2011 | Q3/2011 | Q4/2011 | |||||
|---|---|---|---|---|---|---|---|---|
| Measure | Received | Measure | Received | Measure | Received | Measure | Received | Measure |
| Applications | ||||||||
| To provide feedback to the applicant following an initial review of a complete application no later than 8 weeks from its receipt. | 6 | 100% | 1 | 100% | 5 | 100% | 9 | 100% |
| Subject to the prompt receipt of all required information, to determine a complete application no later than 18 weeks of its receipt. | 3 | 100% | 5 | 100% | 5 | 100% | 10 | 100% |
| Risk Assessments | ||||||||
| To issue draft feedback letter no later than 4 weeks of the completion of the risk-assessment visit. | 12 | 75% | 17 | 70% | 9 | 67% | 17 | 59% |
| To issue final feedback letter no later than 2 weeks of receipt of firm's response to the draft feedback letter. | 16 | 100% | 18 | 78% | 13 | 77% | 17 | 100% |
| Passporting | ||||||||
| To issue outgoing notification for service provision no later than 4 weeks of receipt. | 16 | 100% | 12 | 100% | 9 | 100% | 10 | 100% |
| To issue outgoing branch (other than insurance intermediaries) notification no later than 12 weeks of receipt. | - | - | - | - | - | - | 1 | 100% |
| To issue outgoing branch (insurance intermediaries) notification no later than 4 weeks of receipt. | 2 | 100% | 1 | 100% | 1 | 100 | 1 | 100% |
| Complaints & Enquiries | ||||||||
| To acknowledge complaints about firms no later than 2 weeks of receipt. | 7 | 86% | 3 | 100% | 4 | 100% | 6 | 100% |
| To provide a response to a complaint about the FSC no later than 2 weeks of receipt. | - | - | 1 | 100% | - | - | - | - |
| To provide a response to web-feedback enquiry no later than 1 week of receipt. | 1 | 100% | 1 | 100% | - | - | - | - |
| Experienced Investor Funds | ||||||||
| To [a] confirm that fund can be launched with no changes, or [b] require further information, documents or explanations or [c] seek changes to the fund: within 14 days of receipt of a notification for an EIF where a fund notification has been made after the fund has been established. | - | - | 5 | 100% | - | - | 6 | 100% |